Refund policy
Return & Refund Policy
We want you to be completely satisfied with your purchase. Please read this policy carefully before submitting a request.
Return Window
Return and replacement requests must be submitted within 14 days of delivery.
Video Requirement (Mandatory)
To qualify for a return, refund, or replacement, you must provide an unboxing video showing the package being opened from its original sealed condition. The video must clearly show:
- The sealed package before opening
- The full unboxing process in one continuous, uncut recording
- The item and any issue upon opening
Claims submitted without an unboxing video will not be accepted, no exceptions.
Eligible Reasons
- Item arrived damaged or defective
- Wrong item received
Non-Eligible Reasons
- Change of mind
- Incorrect size ordered (please check the size chart before purchasing)
- Minor color variation due to screen display differences
Refund Process
Once your video is reviewed and approved, we will process a replacement or refund within 5–7 business days to your original payment method.
How to Submit a Claim
Email huglittle@yahoo.com with:
- Your order number
- Description of the issue
- Unboxing video (via Google Drive, YouTube link, or direct attachment)